Why Voice solutions?
- Voice-enabled solution consists of a comprehensive suite of application software.
- Utilizes open standards such as
voice XML and standard
internet communication protocol
to achieve flexibility and scalability.
Improved Productivity:
More tasks per worker per shift.
The voice-enabled worker performs tasks with his head up and hands free.
Liberated from tasks that tax productivity, such as scanning, reading pick lists, writing or keying in information.
Productivity improvement of 20% and higher are possible.
Increased Accuracy:
By issuing workers exact instructions, confirming tasks and correcting errors as they occur, near 100% accuracy is achievable.
A single error incurs a series of costs in correcting that error, from returns, re-picking, and re-shipping to reduce customer satisfaction.
Improvements of even a fraction of a percentage can represent significant savings.
Reduced Warehouse Labor Costs:
A safer work environment, decreased training time for new workers, less worker time spent on administrative tasks, and lower turnover are among the range of labor costs reduced.
Reduced Material Costs.
Costs of printers, paper, and other material associated with alternate methods of order selection are reduced or eliminated.
Full Service Implementation.
Professionals from EdiPaxs Business Consulting, Professional Services, and
Partner Teams provide hands on assistance to customers throughout the entire project and with a commitment to success.
- The voice solutions are designed with maximum flexibility to provide every user the ideal solution for
their specific business needs and logistics environment.
- A PPS Voice solution that helps hone inventory management to more exacting levels.
Logistics and IT executives need voice technology that gives them independence, flexibility and control. Thats why weve introduced PPS voice solutions.
EdiPax Voice solutions has three key ingredients required to deliver the lowest total cost of ownership for voice solutions:
Express Startup means system implementation is completed in days instead of months, and expensive development projects are avoided.
Onsite Adaptability empowers you to rapidly respond to changes in your warehouse without having to involve your voice vendor.
Open Flexibility delivers the only voice solution built using a 100% standards-based service oriented architecture, so you always have freedom of choice.
Optimizing Distribution Operations:
The PPS Voice solution optimizes the contribution of each worker by taking into account many variables - such as a worker's native language, experience level, job role, and abilities - and mapping them dynamically to the job activities at hand. The voice-enabled solution is readily configured to automate the full spectrum of logistics labor functions, from picking to put-away. EdiPaxs voice-enabled solutions offer the potential for near-perfect accuracy levels. Productivity is boosted. Expensive operations such as order checking are reduced or even eliminated.
Trainees get up to standard more quickly, and employee turnover is often lowered.
Management is provided web-based, real-time visibility into logistics processes as they happen.
Benefits of voice solutions:
- Back to Human Interfaces - sound, speech.
- Alias to replace the figures.
- Work with a significant number / code.
- Alias for products, locations, customers, ...
- Comments "standard human" and voice messages.
- Another way of working.
- Sound, reading, simultaneous.
- Connectivity "light".
- Training is easier and it simplifies the operations for novice users.
- Less fatigue - back, hands, eyes.
- Other channels can work differently:
* hear back;
* Tell distance;
* speed;
* quality descriptions and comments.
- Improves the ergonomics, speed and accuracy of data entry.
- Reduces the error rate increased productivity.
- Elimination of paper work with data entry.
- Save time and money on implementation costs.
- Eliminate customization costs, and substantially reduce the cost of new hardware or systems infrastructure.
- To have higher quality:
Reduced picking/packing error rate;
Less inventory discrepancy;
- To have higher productivity:
Ergonomically picking;
Satisfied and motivated staff;
Less administration.
The voice solutions are applicable under all the environment.
Voice solutions could be used in many modules:
1- Voice solutions used to manage the crates:
a- To manage crates orders:
- In this case, the voice solutions are used to confirm the preparation of crate orders.
- It can also confirm the date, the quantity to deliver, the sender and recipient.
- Optimization of the preparation of orders.
b- To manage the stock of crates:
The voice solutions are used to manage the stock management of warehouse of crates:
In the case of rupture of stock: the voice server reports it directly and makes sure to supply crates because the stock has reached a minimum threshold.
In the case of overstocking: the voice server reports it directly because the stock has reached a maximum threshold.
c- To manage the reception of crates:
Confirmation of the reception information such as:
Date of reception;
The shipper;
The quantity received;
Passage for treatment of the next instruction.
2- Voice solutions are tools to follow the traceability:
- Generation of traceability information confirmed from a database.
- Generation of optimized instructions.
- The final users request traceability information such as:
Determine the place of production at any time;
The packing;
The storage.
3- Voice solutions could be used in PPS Reception: raw materials or goods:
Tools for confirmation of information of PPS Reception:
Quantity;
Date;
The shipper;
The receipt;
Place of reception.
4- Voice solutions could be used in PPS Production:
- Voice material installed for each station of production.
- Confirmation of production information per station.
- Example of information which are confirmed:
Weight;
Quantity;
Date;
Raw materials.
- To confirm or cancel an operation, we propose to use a DTMF solution because its easy to use and less costly.
- Confirmation of information generated by SCAN or RFID solutions.
5- Voice solutions could be used in PPS Picking: three modules:
a- Field of application:
- The system simplifies the preparation of the orders making it possible
for the operators to treat vocal instructions instead of reading picking lists on paper.
- Confirmation of picking information per station such as:
Order number;
Date;
Alias of product;
Number of trays or pallet;
Quantity of products per tray;
Quantity of trays per pallet;
Weight;
Pallet code;
Tray code.
- Two solutions are possible:
VOIP solution: listen/speak;
DTMF solution: click button to confirm or cancel.
b- Benefits:
- Optimal order handling times thanks to parallel processing generated from voice solutions.
- Efficient order handling provided by program - controlled order optimization.
- High picking productivity and path optimization due to batch orders.
- Enhanced workplace quality in the picking zone thanks to ergonomic design.
- Optimal usage of the rack levels.
- Efficient application of resources.
- Short payback times.
- Clear and easy arrangement of picking flows.
- Short learning times and improved picking quality provided by intelligent user guidance.
c- Statistics:
| Technical picking | Number of picking per person and per hour | Error rate % |
| Lowest | Middle | Highest | Lowest | Middle | Highest |
| Picking list(paper) | 80 | 220 | 143 | 0,50 | 1,50 | 0,875 |
| Picking on line | 150 | 220 | 183 | 0,05 | 1,50 | 0,683 |
| Picking by the voice | 250 | 350 | 300 | 0,10 | 0,40 | 0,250 |
6- Voice solutions could be used in PPS Expedition:
- Confirmation of expedition information per station such as:
DESADV number;
Date;
Number of pallet;
Quantity of trays per pallet;
Pallet code;
The shipper;
The receiver.
